Refund policy

All products must be returned in a new and unused state, in perfect condition and designer tags attached to them (if applicable).  We reserve the right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way, or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.

For example, we may make a reduction in the following circumstances:

• the product(s) have been used, worn, damaged or washed;
• the designer and THE BERNO PRODUCTS tag are not attached to the product(s) or have not been returned. Please note that the THE BERNO PRODUCTS and designer tags constitute an integral part of each product; and/or
• you have not returned any packaging which is considered an integral part of a product.

You will be informed if we propose to reduce your refund for this reason. In this instance, you may (as an alternative to us providing you with a reduced refund) choose to have the products sent back to you at your own expense.